As a pragmatic and forward-thinking business SB Wakefield approached us and explained how they want to improve their service by enabling call recording and a faster more effective internet system. This plan would ultimately provide a better experience for customers when communicating with SB Wakefield. We recognised the risk is losing call and subsequently business.
Having reviewed their current system we were able to upgrade the system to an Ericcson LG UCP 100 complete with iCall, which provided SB Wakefield with a full reporting and recording suite. SB Wakefield spend a lot of time on the phone so upgrading the internet to a dedicated lease line and moving onto SIP was the best way to save a lot of money. In upgrading the broadband to a leased line the internet is 4x faster boosting productivity in the office as well as saving money.
We have also offered ongoing maintenance of both systems and provided training and support on the iCall platform, to ensure that SB Wakefield is as productive a business as possible.
Working outside of business hours the company saw no impact to their daily responsibilities and goals. Feedback from SB Wakefield has been positive, they have seen a better customer experience, faster internet and a reduction in costs.