If your business phone system is unreliable, it can be a very costly expense. Your staff and customers rely on voice calling technology to communicate effectively and collaborate. If your phones go down, it will have an immediate impact on your productivity, customer satisfaction, and brand reputation.
Research shows that making the switch to hosted telephony can deliver substantial savings in cost, compared to premises-based phone systems. However, the cost isn’t the only factor to consider when evaluating if cloud Voice over Internet Protocol (VoIP) solutions are right for you and your business.
Understanding the full scope of benefits made possible with modern phone systems can help you future-proof business communications.
Cloud phone systems no longer represent a high-risk investment for businesses. By the end of 2019, 90% of businesses will be using cloud apps and services, and analysts predict nearly 100% of businesses will adopt cloud tools by 2021.
We’d like to share with you 6 benefits of Hosted Telephony…
1: Pay Monthly
Hosted phone service is based on simple, transparent pricing models which are billed on a monthly basis. The initial costs of switching are minimal because the provider owns and maintains the majority of the hardware and infrastructure needed to support cloud communications. Your monthly bill is based on the number of phone lines and enhanced features your company actually uses.
This flexible approach to pricing can offer significant benefits for many businesses compared to the methods of traditional phone service providers. With conventional analog phone lines or PRI phone systems, your business may be locked into contracts with the phone company or stuck paying for unneeded infrastructure. The pay monthly model associated with hosted telephony can unlock significant cost savings
2: Lower Cost Per Call
Research shows that businesses would typically save 50 – 70% by switching to hosted telephony. Businesses who use hosted contact centre features or who perform a lot of long distance or international calling are likely to achieve the most savings per call. Hosted Voice can lower the average cost per call at businesses of all sizes by offering:
- Transparent, low monthly rates per phone line
- Unlimited local and long distance calls
- Cost-effective international call options
- The ability to consolidate multiple business sites into a single system
- Eliminate dedicated circuits for telephony
- Reduce amount of equipment required to make/receive phone calls
Organizations can rely on hosted phone systems to further manage communications costs by adopting interactive voice recognition (IVR) for effective call routing and flexible options to route incoming call traffic by employee skill. Add-on features for call recording could further enhance efficiency with analytics and data to improve employee training.
Built-in mobility is among the key advantages of hosted VoIP. Mobile applications are a standard feature of the leading hosted voice solutions. Secure mobile apps allow you and your staff to communicate through their business phone number on a smartphone. Staff can set their phone system to automatically transfer calls to mobile or ring at both the desk and mobile device simultaneously.
Mobility features can immediately save costs compared to alternative phone systems by eliminating the need for you to have distinct desk and mobile phone numbers. As long as your staff have access to the cloud, they can use a laptop, tablet, or mobile device to communicate with customers or colleagues.
4: Enhanced Features
Sophisticated cloud-based communication tools are among the most powerful out there With hosted PBX, you gain immediate access to the cloud tools your company needs to collaborate more effectively. Some enhanced features for mobility and productivity are included as a standard part of a hosted phone system. Other features are offered as affordable add on services:
- SMS (text) messaging
- Visual voicemail transcription
- Chat messaging
- Integration with Microsoft, Salesforce, Google and other vendor services
- Fax service
- Call log reports
- Call recording
- Team collaboration tools
Cloud-based communications tools also provide businesses with the flexibility to explore and test enhanced features before committing to a purchase.
By partnering with a vendor who offers a comprehensive range of business communications tools, your access to advanced features is nearly unlimited. Hosted voice can be used as a path to adopting Unified Communications at a pace that makes sense for your business.
The vast majority of businesses that have made the switch to hosted voice are satisfied with their decision. However, research shows the most common reason businesses delay switching is reliability concerns. Generally, these fears are unfounded. The right platform and provider is likely to offer superior reliability and business continuity benefits compared to the public switched telephone network.
VoIP technology has matured and evolved significantly into a highly reliable source of business voice communications. While VoIP depends on an Internet connection, these risks can be managed by adopting fiber-optic Internet connectivity and securing sufficient bandwidth. Hosted voice systems can even offer reliability advantages with automatic failover to mobile phones.
Traditional phone systems offer very limited scalability. Every time your business needs to add a phone line or make changes to the system, you pay for a service call. Analog phone systems cannot scale to accommodate multimedia communications, such as chat messaging or texts, or integrate with business software applications. It can take weeks to make changes to cabling infrastructure.
With hosted voice, your business can make changes on-demand to your system. Adding a phone line simply requires easy changes within your administration portal, and plugging in a VoIP-compatible handset. Cloud phone systems can easily be scaled to new business locations or remote workers.
Why Wouldn’t You Choose Hosted Telephony
Your business needs a reliable, cost-effective phone system which can deliver both clear sound and value for money. For many businesses, hosted voice is the right choice compared to analog phone systems or on-premises VoIP solutions. Switching to cloud-based telephony is likely to deliver significant cost and productivity advantages.
While hosted telephony is the right choice for the majority of businesses, it’s not the right solution for everyone. To understand how your organization could benefit, evaluate whether you fit some of the most common use cases for switching to cloud PBX. Hosted phones may be right for your business if:
- You need a solution which is low-cost to implement
- Your organization wants to use advanced communications features
- You want to save costs on long distance and international calls
- You need to add or remove phone lines quickly
- Your business lacks extensive IT staff to manage a phone system
- You want to configure and customize your communication tools
Partnering with the right cloud communications vendor is vital to fully unlocking the benefits of hosted telephony. The right provider should be highly responsive, invested in your businesses’ success and, offer the flexibility to meet your specific requirements.