When it comes to your telephone for your business, many small business owners leave it as an afterthought, but new reports show that this might be a mistake. Usually, they stick to what they know, maybe the cheapest option, or just sue a personal mobile to make the calls, which is not what they should be doing and has little benefit to the business.
All this is even more strange given that in recent feedback surveys about customers, the overwhelming majority still wanted to be able to speak to their provider via the phone, rather than using other digital methods such as live chat or messaging.
A telephone system for a small business will usually incorporate multi-line phones, VoIP technology and many user-friendly features to increase efficiency. These types of systems are sometimes referred to as a key system.
We often get asked about PBX vs VoIP and the difference in this, presumably because VoIP has become a bit of a buzzword in the industry.
It is worth noting that no two businesses will require the same types of phones or will use them the same. It depends on the type of business, how it operates, the volume of calls, whether you are desk basked or field based.
Where some businesses get caught out, is that they do not consider the long term goals of the business when they buy their phone system and thus find themselves buying a new one in a few years’ time. Whilst it could be a slightly bigger outlay, a system you get that has the ability to allow you to grow as a business, without changing systems, can be great for your business.
VoIP can be very good if your business is moving forward and has people on the go. With VoIP, employees can communicate better than ever from their smartphones. With the right system and a good internet connection, businesses can lower their costs and benefit from all the features of traditional systems.
The best thing to do is write down how much you use a phone, how your business operates and what you are looking for in a phone system. Then speak to an expert who can talk through the wide range of options. So, if you are looking for a new system but are not quite sure how it may look for the future of your business, or what type might be best, please do not hesitate to get in touch with one of our team today.