1. What is hosted telephony?

Hosted telephony is telephone system which works through a cloud rather than in an office. It is also referred to as VoIP – voice over internet protocol service and is recognised as a flexible telephone solution for businesses.

  1. What is PBX?

PBX stands for private branch exchange. It is a communications system that allow companies to use both internal and external lines within their office without the need for a separate line per telephone user.

  1. What is VoIP?

VoIP is short for voice over internet protocol service. It is a type of telephone system which is cloud based rather than office based. It is popular with businesses due to the flexibility of packages available and the single fixed fee payable per month.

  1. Does VoIP work with all telephone numbers?

VoIP works with virtually all telephone numbers, the exception being premium rate calls. Employees can also use VoIP to make internal calls within their organisation for free.

  1. Can I choose a number myself?

You are free to choose from a 01, 02 or 03 number when you decide to use a VoIP system. If you wish to utilise a special number there may be a small fee for this.

  1. How reliable is VoIP?

With the correct bandwidth, VoIP is incredibly reliable and provides fantastic quality calls. During the set up period we can advise on the necessary connection speeds to optimise the user experience.

  1. How much will it cost people to ring a VoIP number?

It will cost people exactly the same as it would do if they were ringing a free UK land line. This means there are no additional cost for potential clients or customers when calling a VoIP number.

  1. How does hosted telephony work?

Put simply, software is used to transform voice and data into digital data with is then delivered to the intended receiver via the internet using a broadband connection.

  1. How secure is VoIP?

VoIP is an internet based system and like other online technology can be kept secure with the correct protocols in place. Using a recogniser provider such as UV&D also reduces the risk of any threats to the system.

  1. Does VoIP need a special internet connection?

For VoIP to work there needs to be a sufficient broadband speed – generally speaking the connection should be at least 256 Kbps.

  1. What is a VoIP router?

A VoIP router is a piece of equipment which enables businesses to make phone calls via their broadband connection as well as calls over their existing PSTN system.

  1. Can I use VoIP without a PC?

PCs do not need to be kept on to use VoIP. You just need to be connected to the broadband router (and the internet).

  1. What happens to VoIP if there is a power cut?

If there is a power cut VoIP will be unavailable as it requires the broadband router to be switched on. Luckily power cuts are very rare so this is not considered a big problem by users.

  1. What happens to the number is we move premises?

As the number is not geographically bound the number can stay with you if you switch offices. As VoIP is cloud operated it can be used anywhere in the world – as long as there is a broadband connection available.

  1. Is broadband needed for VoIP?

Yes, a broadband connection and sufficient speed is necessary for VoIP to work. It is recommended that a minimum speed of 256 Kpbs is used in order for several high quality calls to be made/received simultaneously.

  1. Is it possible to use an existing number with VoIP?

This will depend on the company you are currently using. In many cases it is possible to port your existing number though, please ask our team for more information about this.

  1. Is it possible to have a voicemail message with VoIP?

Yes, you will need to set this up when the system is installed, but it can be personalised to your company’s own preferences. It is also possible to set up a voice option menu to direct customers through the system to reach the correct operator.

  1. Can the VoIP line also be used for fax?

We don’t suggest using fax machines on the same line as VoIP as it can affect the quality of the service. Alternative systems are available for fax use, please contact our team for more information about this.

  1. Are internal calls possible with VoIP?

Yes, it is possible for employees to make internal calls with VoIP. This is one of the big advantages associated with VoIP. Staff can ring each other for free when they are within the same office as well as when they are working remotely (as long as they have an internet connection).

  1. Why do companies use VoIP?

VoIP systems are popular for many reasons. They can save companies money in the long term as they reduce the amount being spent on phone calls. They also negate the need for investing in an expensive phone system which is not portable should the business change location. Other recognised benefits are the voicemail systems available, call capacity and flexibility.

If you cannot find the information you are looking for on this page then please get in touch with our team directly by calling 0113 457 6626 or sending an email to info@unifiedvoiceanddata.co.uk.


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