Unified Voice and Data|NFON Services

150+ high-performance features

Whether you have one employee or thousands, the NFON Cloud Telephone System comes with over 150 features as standard. Instantly available and always kept fully up to date with automatic, free lifetime updates, these features include:

Mobile integration

Integrate your office phone systems with iPhone, Android or BlackBerry™ mobiles for worldwide accessibility via a landline number.

Skype for Business integration

Full cloud-level integration with your Unified Communications technology through NFON and Skype for Business.

Music and messaging on hold

Your customers can listen to music or information about latest offers while holding until a member of staff is available.

Intelligent call routing

Route calls to appropriately skilled staff based on incoming CLI, so your callers speak to the right person as soon as possible.

Branch office networking

Set up new extensions in just a few clicks, and manage all your extensions across different locations from a single portal.

Personal conferencing bridge

Initiate conference calls with up to 50 participants in HD quality, using your desk phone or mobile as a fully-featured extension.

Click to dial and presence

Integrate MS Outlook™ and your CRM applications with IM and presence functions.

Computer Telephony Integration (CTI)

A seamless link between your telephone system and your all-important customer data, available for Mac and PC.

Call coaching

Essential for training new staff, you can access your employees’ calls in real time from any extension, anywhere and anytime.

Time-based call routing

Route calls and configure individual voicemail boxes based on your operating needs, working hours and personal requirements.

Projects

Improved Connectivity Solutions

Objective Spafield Displays are experts in manufacturing custom plastic fabrications across the retail sector. Having recently worked with Spafield Displays upgrading their broadband we were challenged to replace their current failing system. The team here at Unified Voice and Data were given a brief to reduce monthly costs and improve connectivity in the business. Solution We completely overhauled their communications, installing a new system with SIP trunks, achieving the clients objectives in both reducing costs...

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Projects

A huge improvement in efficiency.

Objective Based in Horbury, accountants and business advisors C W DIX Limited approached us and were seeking an upgrade to the current system. Like most business their aim was to improve efficiency and at the same time reduce costs. Solution Working with C W DIX limited for the first time, we first met with them to gain an understanding of their business and goals. As a team of dedicated employees, we recognised that improved communications...

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Projects

Epicure get a great experience.

Objective Huddersfield based bar & kitchen Epicure want to provide their customers with a great experience, as part of this they saw a need to provide a free Wi-Fi service. They also recognised the opportunity to use this as a data capture form for their social media and email marketing campaigns. Solution As part of our services, we offer Social Wi-Fi. This allows businesses to capture more data and help engage with customers post visit....

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